FAQ

THE ANSWERS YOU NEED

WHEN SHOULD YOU ARRIVE FOR YOUR APPOINTMENT?

In order that we can keep on time for all of our other clients please try and arrive 15 minutes prior to your appointment time.  Unfortunately so we don't affect our other clients appointment times, if you are more that 15 minutes late we would have to re arrange you appointment

HOW CAN YOU MAKE AN APPOINTMENT?

Our online booking system is quick and easy to use.  If you cant find a suitable time/date then give us a ring in salon and we will try and find a suitable appointment for you.  Please note appointments can not be booked through email or facebook/instagram meassaging

DO YOU NEED A PATCH TEST?

YES a patch test is required 24 - 48 hrs prior to any hair colouring, lash application or lash/brow tinting.  This applies to every client, every visit.  For your own safety we have a strict no exceptions policy.

WHO SHOULD YOU BOOK YOUR APPOINTMENT IN WITH?

All of our team are highly qualified and experienced.  Take a look at our 'About' page and get to know our team and see what areas we each specialise in.  If your still unsure, drop us a message and we can recommend which of our team would most suit your needs

WHAT IS OUR CANCELLATION POLICY?

We understand that life can take over sometimes and you may need to cancel your appointment, please try and give us as much time as possible so that we can offer your appointment slot to another client. 
If you do not get in contact to cancel your appointment unfortunately you will only be offered a walk in appointment in future and wont be able to per-book.

WHAT AGE CAN YOU GET YOUR HAIR COLOURED?

For your safety and to ensure the condition of your hair our salon will not colour your hair if you are under the age of 17. Please be advised you may need to show identification

WHAT AGE DO YOU NEED TO BE TO HAVE BEAUTY TREATMENTS?

For your own safety you must be over the age of 17 to recieve any beauty treatments that involve lashes, tinting, gel/acrylic nail products and hot wax.  Please be advised you will need to show indentification if we believe you to be under age.

IS THERE PARKING AT BOUFF?

Unfortunately we don't have any dedicated parking spaces for our customers. There is usually plenty of parking spaces in the streets behind the salon. Please don't park in residents bays, or in the hour bays if your likely to be with us for longer than an hour

DO WE CUT CHILDRENS HAIR?

Of course we do. We love having visits from the little people in our clients lives.  Please note due to a high demand in appointments we are unable to book children in on a late night or Saturday

DO WE DO STUDENT DISCOUNT?

You will be pleased to know that YES we do. On a Wednesday you can receive 10% off your hair bill.  Please note this offer is with Anelise and Georgia only.

WHY ISN'T THERE ANY ONLINE APPOINTMENTS AVAILABLE FOR THE DAY/TIME YOU REQUIRE?

This will usually mean that our diary is already fully booked. If you do need a certain day/time and it isn't available online, give us a call in salon as sometimes we are able to adjust our timings to allow more bookings.

UNSURE WHICH HAIR COLOURING SERVICE TO BOOK?

Not a problem, if your unsure or undecided which kind of colour service you want simple choose the 'colour unknown' option.  this will allow us plenty of time to perform any colour on the day

HOW FAR IN ADVANCE SHOULD YOU MAKE YOUR APPOINTMENTS?

Simply as soon as possible. 
Due to our intense client loyalty, many book weeks, even months in advance.  This usually means that with some of our team any evening or weekend appointments are fully booked up to 4 weeks in advance.  If there is no availability online, give us a call in salon and we will try and find a solution for you.

IS YOUR ONLINE BOOKING GUARANTEED?

Unfortunately not.  When you make an appointment using our online system it is simply an appointment request.  Once we have received your request we will either confirm it ( you will receive a confirmation email) or we will email/txt you another alternative appointment.

STILL HAVE A QUERY?

We will try and get back to you as soon as possible

Contact

029 2132 2549

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